Shipping Policy

Thank you for shopping at Spitema. We are dedicated to delivering your orders quickly, safely, and efficiently. This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of your purchases from Spitema.

By placing an order with us, you agree to the terms outlined below.

1. Shipping Locations

We currently ship to most countries worldwide. If your country is not available during checkout, please contact us at spitema@outlook.com to confirm shipping availability.

2. Processing Time

• All orders are typically processed within 1–3 business days (Monday through Friday, excluding holidays).
  
  
• Orders placed on weekends or public holidays will be processed on the next business day.
  
  
• During high-demand periods (e.g., sales, holidays), processing may take an additional 1–2 days.

Please note that processing time is separate from the actual shipping/delivery time.

3. Shipping Time & Estimated Delivery

At Spitema, we strive to deliver your orders promptly and reliably. Our standard delivery timeframe for all destinations is typically 10 to 15 business days from the date your order is dispatched.

Details to keep in mind:

• Processing Time: Before shipping, all orders undergo a processing period of 1 to 3 business days for order verification, packaging, and quality checks.
  
  
• Transit Time: After dispatch, shipping carriers generally require 10 to 15 business days to deliver your package. This timeframe applies globally, covering all international destinations.
  
  
• Customs and Import Delays: Please note that customs clearance procedures, local import regulations, or unforeseen circumstances such as natural disasters or public holidays may extend delivery times beyond our standard estimates.
  
  
• Tracking Information: Once your order ships, you will receive an email with tracking details. Please allow up to 72 hours for tracking updates to appear in the carrier’s system.
  
  
• Delayed Deliveries: If your order has not arrived within 20 business days after dispatch, please contact our customer service team at spitema@outlook.com. We will assist you in tracking your package and resolving any issues.

We appreciate your patience and understanding as we work with our trusted logistics partners to deliver your items safely and on time.

4. Shipping Fees

Shipping costs are calculated at checkout and vary depending on destination, order weight, and selected shipping method.

• Free Standard Shipping may be available for orders over a certain amount (check our promotions page for details).
  
  
• Expedited shipping options (if available) will be shown at checkout with additional cost.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your shipment.

Please allow 1–3 days for tracking information to update after dispatch.

If you do not receive tracking details within 5 business days after ordering, contact us at spitema@outlook.com with your order number.

6. Customs, Duties, and Taxes

International orders may be subject to import duties, customs taxes, or local handling charges upon arrival in the destination country.

• Spitema is not responsible for any customs fees, duties, or taxes incurred during delivery.
  
  
• These charges are the buyer’s responsibility and vary by country. Please check with your local customs office for more information before placing your order.

7. Delivery Issues & Delays

While we work with reliable logistics partners, delays may occasionally occur due to:

• Customs clearance
  
  
• Weather conditions
  
  
• Carrier disruptions or holiday traffic

If your package is significantly delayed, please contact us. We will help you investigate with the carrier and provide updates.

8. Lost or Stolen Packages

Spitema is not liable for packages marked as "Delivered" by the carrier but not received by the customer.

If this occurs:

• First, check with household members or neighbors.
  
  
• Contact the shipping carrier directly.
  
  
• If the issue remains unresolved, please email us. We will do our best to assist but cannot guarantee compensation for lost/stolen items marked as delivered.

9. Incorrect Shipping Information

Please ensure all shipping information is complete and correct before placing your order.

• If you notice an error, contact us immediately at spitema@outlook.com.
  
  
• Once an order has been shipped, we are unable to change the delivery address.

Spitema is not responsible for packages delivered to incorrect addresses due to customer error.