Return Policy

At Spitema, we prioritize your satisfaction and the quality of our products. If your purchase does not meet your expectations, we offer a clear, fair, and straightforward return procedure to make the process hassle-free.

1. Return Eligibility

Returns must be initiated within 30 calendar days from the day you receive your order.
Items should be returned in their original, unworn, and unused state, complete with all tags, labels, and packaging intact.
Products showing signs of wear, damage, or alteration will not qualify for a return.
Please ensure returned merchandise is free from stains, odors, or defects caused by customer handling.

2. Products Excluded from Returns

Due to health and hygiene standards, certain categories are not eligible for return, including:
Undergarments, earrings, and other intimate or personal items.
Customized or personalized merchandise.
Final sale, discounted, or promotional items.
Products damaged by misuse or negligence post-delivery.

3. How to Request a Return

To begin your return, please follow these steps:

Send an email to spitema@outlook.com within 30 days of delivery. Include your order number, reason for return, and photos if applicable.
Our customer service team will review your request and provide you with an RMA (Return Merchandise Authorization) number along with return instructions.
Carefully repack the item using the original packaging, attaching the RMA number inside the box.
Ship your package back to the address provided in your return confirmation email using a trackable service.
Retain your shipment tracking information until the return is completed.

4. Return Shipping Costs

Customers are responsible for covering the cost of return shipping unless the return is due to our error (e.g., wrong or defective item).
To protect against loss or damage during transit, we recommend purchasing shipping insurance for your return.
Spitema cannot be held accountable for packages lost or damaged during return shipping.

5. Refund Procedures

Upon receipt and inspection of the returned item, we will notify you regarding the approval or denial of your refund.
Approved returns will be refunded to the original PayPal account within 7 to 10 business days.
Original shipping fees and return shipping costs are non-refundable, except when Spitema is at fault.
Refunds may be subject to deductions if items are not returned in original condition.
Processing times may vary depending on your payment provider.

6.Exchanges

We do not currently process direct exchanges.
To exchange an item, please return the original product for a refund and place a new order for the desired item.

7. Handling Defective or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us at spitema@outlook.com within 7 days of delivery.
Please include photographic evidence of the issue.
We will arrange a replacement or full refund at no additional cost to you, including shipping fees.

8. International Returns

For orders shipped internationally, return shipping fees and customs duties are the responsibility of the customer unless the return is due to an error on our part.
Customs regulations may affect the return process depending on your country.
We advise contacting your local customs office before initiating an international return.

9.Policy Updates

Spitema reserves the right to update this Return Policy as necessary.
Any changes will be communicated via our website and will take effect immediately upon posting.
Thank you for choosing Spitema. We value your trust and strive to make your shopping experience smooth and enjoyable.

Thank you for choosing Spitema. We value your trust and strive to make your shopping experience smooth and enjoyable.