Return Policy

At Spitema, your satisfaction is our promise. If your purchase isn’t quite right, our return and refund policy is here to make the process simple and stress-free.

1. Return Window

You may request a return or refund within 30 days of delivery. This gives you plenty of time to try your purchase at home and decide if it works for you.

2. Flexible Conditions

Items may be tried on—light use is acceptable.
Packaging, tags, or accessories are welcome but not strictly required.
Items should be in reasonable and reusable condition when returned.
Hygiene-sensitive items (such as underwear or pierced jewelry) and final sale items may not be eligible unless defective.

3. How to Start a Return

Email us at spitema@outlook.com with your order number and details.
Our support team will reply with easy instructions—no complicated approvals.
Ship the item back using any reliable courier. A trackable method is recommended but not mandatory.
Once your return is confirmed, we’ll process your refund or send a replacement.

4. Refunds

Refunds are usually issued within 3–5 business days after your return is received.
Funds will go back to your original PayPal account.
If your item is defective, damaged, or incorrect, we’ll refund you immediately and arrange a free replacement shipped directly to your home.
In some cases, we may not require you to send the faulty item back.

5. Return Shipping

For personal reasons (e.g., sizing or preference), return shipping is covered by the customer.
If the issue is our responsibility, all costs are on us.

6. Exchanges

We don’t offer direct exchanges. If you’d like a different item, simply return yours for a refund and place a new order. Our team will be happy to assist you with reordering.

7. International Returns

For international orders, customers cover return shipping unless the return is due to our error.
If customs fees apply, we’ll do our best to help guide you through the process.

Returns & Refunds